The Zoological Parks and Gardens Board of Victoria (ZPGB) is committed to ensuring the privacy of your information online. In order to enhance your visit at our website we gather certain information that helps us improve our content and your visitation experience. Please read the following policy to understand how your information will be treated as you make full use of our website.

This policy may change with site upgrades so check periodically for the latest version. This version is current as of Thursday 5th August 2010.

Information that we collect
For each visitor to our website, our web server collects the following type of information for statistical purposes;

• The number of users who visit the website,
• The date and time of the visits,
• The pages accessed,
• The user's top level domain name (for example .com, .gov, .au, .uk etc)
• The previous site visited
• The type of browser used
• The user's operating system (Windows, Mac etc)

This is anonymous statistical data and no attempt will be made to identify users. We use this data to evaluate our website and to improve the content we display to you.

In addition to the information that we collect upon your initial access to our site, we may ask you for personal information at other times (but not limited to) when you make a purchase at our online store, when you enter promotions, contests, when you respond to a survey or when you participate in a discussion forum. For example, when you make a purchase through our online store, we collect several items of personal information, including your billing and shipping address, telephone number, credit card information, and any other information necessary to complete the transaction.

Wherever the ZPGB collects personal information, we make an effort to include a link to this privacy policy on that page.

Use and Disclosure
Zoos Victoria may disclose your information to Specialist service providers such as, but not limited to: data analysis specialists, statement producers, data mail houses, data processing organisations and specialist call centres. Where such disclosures are made, your personal information will be protected through confidentiality agreements and other contractual obligations.

Zoos Victoria may also use your information to keep you informed about special promotions, events and other special offers and discounts, relevant to the Zoo and its Members program through various communication channels unless otherwise advised. Zoos Victoria may also use your information for planning, research, marketing and product and service development.

Aggregated (or de-identified) data may be shared with approved business partners from time to time for analysis and research purposes and in the development of products and services and promotional offers.

External links
Some sponsors and advertisers or web sites that have links on our site may collect personally identifiable information about you when you access or utilise those links. The ZPGB does not control the collection or use of such information, and the practises of those sponsors and advertisers or web sites are not covered by this privacy policy.

Collection of personal information
Zoos Victoria collects personal information for, or about you in a number of ways. For example, when you:

• Request information from us
• Make a donation or join a sponsorship scheme
• Make application to help us in a voluntary capacity (including work experience)
• Make a booking for a group visit or attendance at a Zoo function

In all cases where such information is retained for our purposes it is treated in the same way as we treat our other confidential information. We do not sell or otherwise make available the information to any other organisation unless required to do so by law.

We will take all reasonable steps to ensure that your personal information which we collect and use is accurate, complete and up to date. You have the right to access the personal information that we hold about you. If the Information is not accurate, complete or up to date, you can ask us to modify our records, You can make a request to access the information we keep about you by writing to the Privacy Officer, Zoos Victoria, PO Box 74, Parkville
VIC 3052.

When you email us:

• We will record your email address
• We will only use your email address for the purpose for which you provided it
• It will not be added to a mailing list unless you have specifically requested this
• We will not use your email address for any other purpose
• We will not disclose it without your consent

Other personal information collected by us (for example through the use of an online form) will only:

• Be collected by lawful and fair means
• Be used for a lawful purpose
• Be collected with your consent, and
• The purpose for collection is clear and explicit.

How we capture information
We use technology called cookies when you visit our site. Cookies are pieces of information that a website can transfer to an individual's computer hard drive for record keeping. Your cookie may be sent at various times during your visit to our web site and may be updated as you access the many different areas.